Returns & Refunds

We have prepared this Refund & Return Policy to describe to you our practices regarding the methods in which you can require a refund, a return or a change of product, if applicable.

BECAUSE YOU HAVE 12 HOURS SINCE THE ORDER FOR ANY RELATED REQUESTS SUCH AS SIZE EDIT OR EVEN CANCEL, EXCHANGE OR REPLACEMENT IS ACCEPTED ONLY IN CASES OF DAMAGED/DEFECTIVE ITEMS. OTHER CASES RELATED TO THE WRONG SIZE, WRONG STYLES CAUSED BY WRONG CHOOSING FROM CUSTOMER, IN CASE YOU WANT TO ORDER A NEW REPLACE ONE, WE WILL SUPPORT BY OFFERING YOU A DISCOUNT CODE OF 20% (EXCLUDING SHIPPING FEE). WE THANK YOU SO MUCH FOR YOUR UNDERSTANDING AND CO-OPERATION.

Our policy is valid for 30 days after signing for express delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We offer returns on any products that you may buy, no matter the quantity.

To be eligible for a return, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

RETURNS (IF APPLICABLE)

If you have indeed received the wrong sizes or styles against your order, first and foremost, we want to apologize for such inconvenience. Please contact us at business@shoptwide.com and we will provide you with the returning-address, we will be very happy to replace you with the new items as your request. Please note that customers will have to pay the shipping fee for sending items back to our warehouse.

Please note that customers will have to pay shipping fee for sending items back to our warehouse.

REFUNDS (IF APPLICABLE)

In case of damaged/defective items, once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.

If you are approved, we will process your refund and automatically add the credit limit to your credit card or original payment method within 30 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at business@shoptwide.com.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at business@shoptwide.com.